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Peter Rusiňák Policy Officer

Business Service Center Forum

The presence and importance of business service centers (BSCs) in Slovakia have been growing for more than a decade. Nowadays, BSCF member companies represent over 32000 employees in Slovakia and are expanding from processing divisions to global high value-added business centers supporting complex services.

Business Service Centers in Slovakia (English) 


Accenture, Adient, Amazon, Arval, AT&T, Covestro, Danfoss, Dell, Deutsche Telekom Services Europe, Faurecia, DXC Technology, Embraco, Global Blue, Henkel, IBM, ING Bank, Johnson Controls International, KONE, Lafarge Holcim, Lenovo, Mondelez, O2, Orange BS, Osram, PwC, Siemens, T-Systems, Uniqa, Zurich Insurance


Ministry of Economy of the Slovak Republic, SARIO, ITAS, University of Economics in Bratislava, Comenius University in Bratislava, Technical University in Košice, University of Pavol Jozef Šafárik in Košice

  • Chair: Gabriel Galgóci, AT&T
  • Vice-Chair: Martin Bednár, Dell
  • Vice-Chair: Paul Burt, IBM

Mission and Goals:

  • Raise awareness of the BSC sector’s role in the Slovak economy and help it grow further in Slovakia
  • Share information within the sector about goals, concerns, solutions and best practices
  • Communicate with national and local authorities: monitor and evaluate legislation, labor market, CSR activities, cultural exchange
  • Interact with universities and high schools to ensure readiness of students/graduates for finding employment at BSCs

Latest updates and documents to download

Oct. 29, 2018 Minutes BSC Forum October-2018 BA+KE  pdf (0.15MB)  
Oct. 28, 2018 BSCF_Q3_October_2018_BA_KE  pdf (2.31MB)  
Oct. 28, 2018 Ovesny_WorkSpace_BSCF Q3_October_2018  pdf (0.68MB)  
Aug. 17, 2018 Minutes ETF BSCF 15-08-2018  pdf (0.12MB)  
Aug. 17, 2018 Slides_BSCF_Edu_TF_Aug_15  pdf (0.51MB)  
Jul. 27, 2018 BSCF_Hard-to-fill positions_Q1_2018_ISCO  xlsx (0.12MB)  
Jul. 11, 2018 Minutes BSC Forum 09-07-2018 Košice  pdf (0.15MB)  
Jul. 11, 2018 BSCF_KE_09_July_2018  pdf (1.75MB)  
Jun. 25, 2018 Minutes ETF BSCF 31-05-2018  pdf (0.13MB)  
Jun. 25, 2018 Slides_BSCF_Edu_TF_May_31  pdf (0.67MB)  
Jun. 25, 2018 Minutes BSC Forum 04-06-2018 Bratislava  pdf (0.14MB)  
Jun. 25, 2018 BSCF_slides_quarterly_meeting_BA_04_June_2018  pdf (1.22MB)  
Apr. 26, 2018 BSCF_Košice_20_Feb_2018  pdf (0.87MB)  
Apr. 26, 2018 Minutes BSC Forum 20-2-2018 Košice  pdf (0.15MB)  
Feb. 09, 2018 BSCF February 2018 presentation  pdf (1.15MB)  
Feb. 09, 2018 Minutes BSC Forum 6-2-2018 - Bratislava  pdf (0.16MB)  
Jan. 19, 2018 BSC_eduTF_meeting_Jan16th_presentation  pdf (1.46MB)  
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